Frequently Asked Questions

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We offer free standard shipping on all orders over $50 within the continental United States. For orders under $50, shipping rates and delivery times vary based on the destination. We also offer expedited shipping options for an additional fee.

Yes, once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track your order on our website or on the carrier's website.

We accept returns within 30 days of delivery for a refund or exchange. To be eligible, the item must be unused and in its original packaging. Please see our Returns & Exchanges page for more information.

• Plush Carpet Car Floor Mats 4 Pc Set for Cars, Trucks, SUVs with Heel Pad.
• Front and Rear Mats with Universal Classic Matching Heel Pad.
  • Two dimension options:
  • Option A: Front mat - 45x65cm, Rear mat - 43x30cm.
  • Option B: Front mat - 48x62cm, Rear mat - 50.5x46cm.

2. Fabric and Stability:

• The gram weight of the fabric is 600g.
• Floor Mats feature rubber backing with nibs to ensure stability and prevent slipping.

3. Fiber Optic Illumination:

• Fiber optic quantity:
• Front - 0.5mm * 80-85 pieces.
• Rear - 0.5mm * 40-50 pieces.

4. App and Remote Control:

• Controlled by remote control and wireless APP (compatible with IOS or Android).
• Choose from 16 million colors.
• 29 preset modes available.
• APP control for turning lights on or off, dimming or brightening, and adjusting mode speed.

5. Safety Features:

• Working voltage: 12V.
• Equipped with short circuit protection and memory function.
• Waterproof design.
• Extremely low-heat operation.

6. Installation:

• Follow the provided dimensions for mat placement.
• Ensure mats are securely placed with the rubber backing.
• Connect the mini LED light sources to the fiber cables.
• Use the RF controller for convenient operation.
• Connect the system to the cigarette lighter or transformer.

Note: The installation of fiber optics in certain areas may not be possible and is canceled in those cases.

Included Components in Fiber Optic Starlight Car Mat Kit:

• 4 mini LED light sources.
• 1 RF controller.
• 1 cigarette lighter adapter.
• 1 transformer.
• High-quality 0.25mm PMMA end-lit fiber cable.
• 4 car mats with optic fiber.

How can I track the status of my order?

To track Your Order and for any question Please email us at galaxycarmats@gmail.com.

Contact Us

647-575-1330

Address
151 Norfinch Drive, Toronto ON M3N 1Y2 Canada

Orders are shipped within 2 business days of being placed. Delivery times vary depending on location and weather conditions.

Shipping is free within Canada and the contiguous United States.

Payment can be made via Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. We cannot accept Visa Debit, Debit Cards, PayPal, Gift Cards, or Amex.

Prices are displayed in Canadian dollars

If you’ve changed your mind, send us an email with your order number to Galaxycarmats@gmail.com as soon as possible. If your package hasn’t left our warehouse, we can cancel your order. If your package already been shipped, complete a Return Request form to arrange a return.

It's important to us that you're happy with your purchase. If you're not entirely satisfied, you can return it within 30 days from the date of delivery and we’ll cover the return shipping costs. Refunds are issued to the original payment method after the return has been processed at our warehouse. Returns can be requested via our Return Request Form

Galaxy Car Mats offers a one year warranty against manufacturing defects for the vehicle the mats were purchased for. Exclusions include wear and tear, damage caused by incorrect cleaning methods or chemical contamination (i.e. gas, bleach), vehicle accidents, modifications, or incorrect installation.To make a warranty claim, please complete our warranty form and a customer service representative will contact you.